Cherry Hill House Cleaning - Privacy Policy
Last Updated: August 28, 2026
Cherry Hill House Cleaning respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Cherry Hill House Cleaning (“Cherry Hill House Cleaning,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, request a quote, book a cleaning service, communicate with us, make a payment, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Section 1 – INFORMATION WE COLLECT
We collect information you voluntarily provide to us as well as certain information collected automatically when you use our website.
Information you provide may include:
Name
Email address
Phone number
Service address
Billing address
Property information
Cleaning preferences
Requested services
Appointment information
Access instructions
Information about pets
Special cleaning instructions
Messages and communications
Quote request information
Payment-related information
Feedback and reviews
Other information you choose to provide
When requesting cleaning services, you may also provide information about your home, including its approximate size, number of bedrooms and bathrooms, condition, cleaning frequency, and areas requiring special attention.
Please avoid providing sensitive information unless reasonably necessary for us to provide your requested services.
Section 2 – INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.
This information may include:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Time spent on pages
Referring website
General geographic information derived from your IP address
Website interactions
Other technical information about how our website is accessed and used
We use this information to operate our website, understand website traffic, improve the customer experience, maintain security, and evaluate our marketing.
Section 3 – COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small files placed on your device by websites or related service providers. Cookies help websites remember information and understand how visitors interact with them.
We may use cookies for purposes including:
Website functionality
Remembering preferences
Website analytics
Security
Measuring website performance
Understanding visitor behavior
Advertising and marketing measurement
Third-party services used on our website may also place or access cookies according to their own privacy policies.
You may control or disable certain cookies through your browser settings or other available privacy controls. Disabling cookies may affect some website functionality.
Section 4 – HOW WE USE YOUR INFORMATION
Cherry Hill House Cleaning may use personal information to:
Provide cleaning services
Respond to quote requests
Schedule appointments
Confirm or modify bookings
Process payments
Send invoices and receipts
Communicate about upcoming services
Provide customer support
Respond to questions and concerns
Manage recurring cleaning services
Maintain service records
Document service issues
Respond to damage or service claims
Prevent fraud
Address payment disputes
Improve our services
Operate and improve our website
Analyze business and website performance
Maintain security
Send promotional communications when permitted
Request customer feedback or reviews
Comply with legal obligations
Protect our business, clients, and cleaning professionals
Enforce our Terms of Service
We may also use information for other purposes disclosed when the information is collected or with your permission.
Section 5 – QUOTES AND BOOKINGS
When you request a quote or schedule a cleaning, we collect information necessary to evaluate and provide the requested service.
This may include information about you, your property, your cleaning needs, requested frequency, property condition, and service address.
We use this information to prepare estimates, schedule cleaning professionals, provide services, communicate with you, and maintain business records.
Section 6 – PAYMENT INFORMATION
When you purchase services, payment information may be processed through a third-party payment processor.
Depending on the payment method and provider, the payment processor may collect information such as:
Cardholder name
Billing address
Credit or debit card information
Transaction information
Other information necessary to process the payment
Cherry Hill House Cleaning may receive limited transaction information from the payment processor, such as payment status, transaction amount, payment method type, and transaction identifiers.
We do not intentionally collect or store complete credit or debit card numbers on our own website systems when payments are handled directly by a third-party payment processor.
Payment providers process information according to their own terms and privacy policies.
Section 7 – EMAIL COMMUNICATIONS
If you communicate with Cherry Hill House Cleaning by email, we may retain:
Your email address
Your name
The contents of your message
Attachments you send
Our responses
Related correspondence
We use this information to respond to you, provide customer service, maintain records, and operate our business.
Please avoid sending highly sensitive information through ordinary email.
Section 8 – TEXT MESSAGES AND PHONE COMMUNICATIONS
If you provide a phone number, we may use it to communicate with you about:
Quote requests
Appointments
Arrival information
Schedule changes
Service updates
Customer support
Billing matters
Other communications related to your services
Where required, promotional text messages will be sent only with appropriate consent.
Consent to receive marketing text messages is not required as a condition of purchasing cleaning services.
Message and data rates charged by your mobile carrier may apply.
You may opt out of promotional text messages according to the instructions included in those communications.
Section 9 – MARKETING EMAILS
If you subscribe to marketing communications or otherwise provide appropriate permission, Cherry Hill House Cleaning may send you information regarding:
Cleaning services
Special offers
Promotions
Company updates
Seasonal services
Other relevant business information
Marketing emails will include an unsubscribe method when required by law.
You may unsubscribe from promotional emails at any time.
Unsubscribing from promotional communications does not prevent us from sending service-related communications such as appointment confirmations, invoices, receipts, schedule changes, or responses to your requests.
Section 10 – CAN-SPAM COMPLIANCE
Cherry Hill House Cleaning intends to comply with applicable requirements of the CAN-SPAM Act for commercial email communications.
Marketing emails will provide appropriate sender identification and an unsubscribe mechanism where required.
We will process valid unsubscribe requests according to applicable requirements.
Section 11 – HOW WE SHARE INFORMATION
Cherry Hill House Cleaning does not sell your personal information for money.
We may share information with third parties when reasonably necessary to operate our business and provide services.
These third parties may include:
Payment processors
Website hosting providers
Scheduling and booking platforms
Customer relationship management systems
Email providers
Text messaging providers
Accounting and bookkeeping providers
Analytics providers
Advertising and marketing platforms
Insurance providers
Professional advisers
Cleaning professionals involved in providing your service
Technology and security providers
Other service providers supporting our operations
We provide these parties with information reasonably necessary for the services they perform for us.
Third-party providers may process information according to their own privacy policies and contractual obligations.
Section 12 – CLEANING PROFESSIONALS
Information necessary to complete your cleaning may be shared with cleaning professionals assigned to your appointment.
This information may include:
Your name
Service address
Appointment information
Access instructions
Cleaning instructions
Property information
Pet information relevant to the service
Other information reasonably necessary to complete the cleaning safely
Cleaning professionals should receive only the information reasonably necessary to perform their responsibilities.
Section 13 – LEGAL DISCLOSURES
Cherry Hill House Cleaning may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a lawful legal request
Comply with a court order
Protect our legal rights
Protect the safety of our clients or cleaning professionals
Investigate suspected fraud
Address a payment dispute
Respond to an insurance claim
Enforce our agreements
Prevent unlawful activity
We may also disclose information in connection with a merger, acquisition, sale, restructuring, financing, or transfer involving all or part of our business, subject to applicable law.
Section 14 – PAYMENT DISPUTES AND CHARGEBACKS
If a payment dispute or chargeback occurs, Cherry Hill House Cleaning may provide information related to the transaction to payment processors, financial institutions, banks, card issuers, professional advisers, or other parties involved in resolving the dispute.
Information provided may include:
Booking records
Invoices
Transaction records
Communications
Payment authorizations
Service records
Before-and-after photographs
Appointment information
Access records
Other relevant documentation
Information will be used for the purpose of investigating, documenting, or responding to the dispute and protecting our legitimate business interests.
Section 15 – PHOTOGRAPHS
Cherry Hill House Cleaning may take photographs when reasonably necessary to document:
Property conditions
Pre-existing damage
Before-and-after conditions
Completed cleaning work
Safety concerns
Service complaints
Damage claims
Payment disputes
We will make reasonable efforts to avoid including sensitive or personally identifying information unrelated to the purpose of the photograph.
Photos intended specifically for public marketing or promotional use will be handled according to applicable consent requirements and our policies.
Section 16 – THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, social media platforms, booking systems, payment providers, or other services operated by third parties.
Cherry Hill House Cleaning does not control the privacy practices of independent third parties.
When you leave our website or interact directly with a third-party service, the privacy policy of the applicable third party governs its collection and use of your information.
Section 17 – WEBSITE ANALYTICS
We may use analytics tools to understand how visitors interact with our website.
Analytics information may help us understand:
Website traffic
Popular pages
Visitor interactions
Device information
Traffic sources
Website performance
Marketing effectiveness
Analytics providers may use cookies and similar technologies to provide these services.
Section 18 – ADVERTISING
Cherry Hill House Cleaning may use online advertising platforms to promote our services.
Advertising providers may use cookies, pixels, or similar technologies to measure advertising performance or help display relevant advertisements.
Depending on the technologies used on our website, information about website interactions may be shared with advertising providers according to applicable law and the provider’s privacy practices.
Section 19 – DATA SECURITY
Cherry Hill House Cleaning takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Password protections
Access controls
Secure third-party providers
Encrypted website connections
Software and security tools
Limiting access to information based on business need
No electronic storage or transmission system provides absolute security. We therefore do not guarantee that unauthorized access or other security incidents will never occur.
Section 20 – EMAIL SECURITY
Ordinary email is not always a secure method of communication.
Please do not send full payment card information, passwords, Social Security numbers, or other highly sensitive information through ordinary email.
Where appropriate, payment information should be submitted through the secure payment method provided by Cherry Hill House Cleaning or its payment processor.
Section 21 – DATA RETENTION
Cherry Hill House Cleaning retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods depend on factors including:
The nature of the information
The length of our customer relationship
Accounting requirements
Tax requirements
Insurance requirements
Legal obligations
Fraud prevention
Dispute resolution
Business recordkeeping needs
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
Section 22 – YOUR PRIVACY CHOICES
Depending on the nature of your relationship with Cherry Hill House Cleaning and applicable law, you may contact us regarding:
Updating inaccurate contact information
Changing communication preferences
Unsubscribing from marketing emails
Opting out of promotional text messages
Questions about information we maintain
Privacy-related concerns
Certain information must be retained when necessary to complete transactions, maintain required business records, resolve disputes, prevent fraud, or comply with applicable law.
Section 23 – CHILDREN’S PRIVACY
Our website and cleaning services are intended for adults seeking residential cleaning services.
Cherry Hill House Cleaning does not knowingly collect personal information online from children under thirteen (13) for marketing purposes.
If we learn that information was collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to address the situation.
Section 24 – NEW JERSEY RESIDENTS
Cherry Hill House Cleaning operates in New Jersey and handles personal information in accordance with applicable New Jersey and federal privacy laws.
Nothing in this Privacy Policy limits privacy rights provided to consumers under applicable law.
Section 25 – DO NOT TRACK AND BROWSER PRIVACY CONTROLS
Some browsers and devices offer privacy preferences or “Do Not Track” signals.
The way websites respond to these signals depends on the technologies and service providers involved.
Where applicable law requires recognition of a particular browser-based privacy control, Cherry Hill House Cleaning will address such controls according to applicable requirements.
Section 26 – BUSINESS TRANSFERS
If Cherry Hill House Cleaning is involved in a sale, merger, acquisition, restructuring, financing, or transfer of business assets, personal information associated with the business may be transferred as part of the transaction, subject to applicable law.
Section 27 – TESTIMONIALS AND REVIEWS
Cherry Hill House Cleaning may display customer reviews or testimonials on its website, social media accounts, or marketing materials.
When required, we will obtain appropriate permission before publishing personally identifying testimonial content supplied directly to us for promotional use.
Testimonials represent the experiences and opinions of the individuals providing them.
Individual experiences with cleaning services differ based on the property, service selected, condition of the home, and other circumstances.
Section 28 – INTELLECTUAL PROPERTY
The content of the Cherry Hill House Cleaning website, including original text, photographs, graphics, logos, service descriptions, branding, and other original materials, is owned by or licensed to Cherry Hill House Cleaning unless otherwise indicated.
Nothing in this Privacy Policy grants permission to commercially reproduce or distribute our intellectual property without authorization.
Section 29 – WEBSITE SECURITY
Cherry Hill House Cleaning and its technology providers may monitor website activity when reasonably necessary to:
Maintain website security
Detect unauthorized access
Prevent fraud
Identify technical problems
Protect website availability
Investigate suspicious activity
Technical information collected for these purposes may include IP addresses, device information, access times, and website activity.
Section 30 – CHANGES TO THIS PRIVACY POLICY
Cherry Hill House Cleaning may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.
When the policy is updated, the “Last Updated” date at the top of this page will be revised.
Material changes will be handled according to applicable legal requirements.
Your continued interaction with Cherry Hill House Cleaning after an updated policy becomes effective will be subject to the updated policy, to the extent permitted by law.
Section 31 – CONTACT US
If you have questions about this Privacy Policy, the information we collect, or our privacy practices, please contact Cherry Hill House Cleaning using the contact information provided on our website.
Cherry Hill House Cleaning
New Jersey